Recommend a proposed quality improvement plan based on the COPIS model (Customer, Outputs, Processes, Inputs & Suppliers). The scenario is A Manufacturing Department producing widgets with an internal production rejection rate of 2% and a return within warranty period of 5%.
Three scholar sources plus text Evans, J. R., & Lindsay, W. M. (2017). Managing for quality and performance excellence (10th ed.). Mason, OH: South-Western Cengage. See additional material attachment for additional instructions.
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